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Frequently asked questions

General

1. Can I make a suggestion, feedback, or complaint?

   Yes, please. We welcome any suggestions, feedback, and even complaints! We value your opinion as the service is designed for you. If there is something you would like added, removed, updated, moved, or changed in any way, please feel free to contact us.

2. How can I report abuse?

   You may report abuse on any topic to . If you feel a particular association's information is offensive in anyway, please click the 'Report' link located in the bottom right of their profile page.

3. What should I do if I experience technical difficulties?

   If an answer to your problem is not available here, please report your technical issue via our contact us form.

4. What should I do if I find a broken link?

   Please report the link using our contact us form.

5. Does this site use cookies?

   Yes, if you choose to have your login details remembered by your browser, making logging in quick and easy.

6. What web browsers do you support?

   We support Firefox (3 or later), Safari (3 or later), and Internet Explorer (6 or later). Previous and beta versions will probably work, however some of the older browsers may not as they do not include support for current web technologies.

7. How do I log into my account?

   Simply click the 'Login' link at the top of most pages, and enter your verification email (the one you provided during sign up) and password.

8. I lost my password, what can I do?

   Go to the member 'Login' page here, click 'Forgot your password?', enter your verification email and click 'Send Password'. You will be sent an email containing your new password. Please note, for security reasons your previous password will no longer work (check your spam/junk mail folder if it doesn't arrive).

Sign up

1. How much does the service cost?

   useAssociations is free for all of our users.

2. How do we sign up?

   Simply click the 'sign up' link at the top of most pages, this will give you more information on the service, what is required to complete the sign up form, and form itself.

3. What are the requirements for joining?

   • A representative of the organisation is making the submission and has authorisation to do so.
   • The organisation represents a group of professionals for a specific profession.
   • The profession is a personal service provided to the public, not to business.
   • Worldwide associations may be located in any country.
   • Multi-national associations must conduct their activites in one of the following countries; Australia, Canada, Ireland, New Zealand, South Africa, United Kingdom, United States.
   • National and Regional associations must be located in one of the following countries; Australia, Canada, Ireland, New Zealand, South Africa, United Kingdom, United States. We will be expanding our service to include additional countries and languages in the near future.
   • Your site must be in English and we must be able to verify all of your information and satisfy our acceptance criteria via your website's content.
   • You may read our Terms of Use here.

4. I am missing some information to complete the application form, can I save my current progress and return later?

   You may complete the minimal required fields only, which is basic information that you will know and have readily available. After submitting the form you will receive an email with your account login details, which you can use to login to your members area any time and edit or add to your existing information.

5. When completing the application form, if I click 'back' in my browser will I loose any previously entered information?

   Yes and No. It will (temporarily) save entered information if you click the 'Next' button on the form before clicking the 'Back' button in your browser, or the 'Previous' button on the form.

6. I didn't receive my welcome email with my login details, can you send it again?

   Please check your spam/junk mail folder, often emails from unknown senders will automatically be marked as spam/junk until you say otherwise. If you cannot find the email go to the member login page, click 'Forgot your password?', enter your verification email address and click 'Send Password'. You will be sent an email containing a new password allowing you to login to your Members Area.